If Your Client Can’t Find Your Email

If your client says they never got your booking, gallery, contract, or meeting email, you can usually fix it in a minute. Check the address, ask them to look in other folders, then resend from the right place.

Check the email address

1. Open the booking, gallery, contract, or person.
2. Look at the client’s email address.
3. Fix any typo, then save.

A small typo, like a missing letter, is the most common reason an email never arrives.

Ask your client to look in other folders

Ask your client to:

• Check their spam or junk folder.
• Check the Promotions, Updates, or Other tabs if their email app has them.
• Search their inbox for your studio name.

If they find it there, ask them to mark it as “not spam” so your next email lands in their inbox.

Resend from the right place

Each kind of email has its own resend button.

A booking

Open the booking and select Resend to client.

A sent booking with its client link, the Contract card showing Sent and Awaiting signature, and the Resend to client button.View full size

A gallery

Open the gallery’s Share with clients settings. Under People with access, select Email again beside the person. To email everyone about an update, select Email clients again.

Emily Carter marked Viewed on 9/28/2026 with Email again and Revoke buttons.View full size

If a person shows Viewed, they already opened the gallery.

A contract

Open the contract and select Resend. This emails the signing link again.

Contract Details for a sent contract with Resend, Edit, and Cancel buttons.View full size

A team invite

Open the booking’s Booking team card and select Resend beside the team member. The row shows Email sent after it goes out.

A team member row after sending, showing Email sent and a Resend button.View full size

A meeting request

Open the meeting request on your Calendar and select Resend request.

A meeting request showing the duration, client, the three proposed times, a note that it is awaiting the client's response, the client link, and Resend request.View full size

A questionnaire

A shared questionnaire is added to the client’s existing booking link. Resend the booking, or send them the booking link, and they will find the questionnaire there.

Send the link another way

If email still isn’t working, copy the private link and send it by text or another message app:

• Booking — copy the client link on the booking.
• Meeting request — copy the client link in the request details.
• Gallery — copy the person’s link under People with access.
• Day-of run sheet — select Copy link on the shared timeline.

Only send a private link to the person it belongs to.

Previews never send email

Preview email and Preview as client are practice views. They never send anything to your client. Use the real send or resend button when you want the email to go out.

Learn how to customize client emails.

Learn how to manage your own notifications.