Privacy Policy

1. Introduction

Vignette ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes our practices regarding the personal information we collect from users of our website, applications, and services (collectively, the "Service").

We encourage you to read this Privacy Policy in full to understand our practices. If you have any questions, please contact us at support@vignette.digital.

2. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use the Service.

Account Information

When you create an account, we collect:

• Email address (for account login and communication)
• Name or display name (to personalize your experience)
• Password (stored in encrypted form)
• Payment information (processed securely by our payment provider)

User Content

When you upload content to Vignette, we collect:

• Photos and images you upload
• Gallery names, descriptions, and organization
• Technical file information such as filename, file type, file size, and image dimensions. Uploaded originals may also contain embedded metadata supplied by your camera or editing software

Usage Data

We automatically collect certain information when you use the Service:

• Log data (IP address, browser type, pages visited, time and date of visits)
• Device information (device type, operating system, unique device identifiers)
• Usage patterns (features used, galleries created, storage consumption)
• Performance data (error reports, page load times)

3. How We Use Your Information

We use the information we collect for the following purposes:

Providing and Improving the Service

• Store, organize, and display your photos and galleries
• Process and optimize images for viewing across devices
• Enable sharing with people you choose
• Analyze usage patterns to improve features and user experience

Account Management

• Create and manage your account
• Process payments and manage subscriptions
• Provide customer support

Communication

• Send transactional emails (account verification, password resets, payment receipts)
• Notify you of important service updates or changes
• Respond to your inquiries and support requests

Security and Fraud Prevention

• Detect, prevent, and address technical issues
• Protect against unauthorized access and fraudulent activity
• Enforce our Terms of Service

4. How We Store and Protect Your Data

Security Measures

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing
• Operational logging and monitoring for service reliability and security; this does not include routine review or scanning of uploaded photos
• Access controls limiting employee access to user data

Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• Active accounts: Your content is stored for the duration of your account
• Deleted content: Removed from active servers within 30 days; backup copies may persist up to 90 days
• Deleted accounts: Account data and content are deleted within 30 days, with backups removed within 90 days
• Legal requirements: Some data may be retained longer if required by law

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies

Required for the Service to function. These cookies enable core functionality such as authentication and security.

Analytics Cookies

On our public website, we use Google Analytics 4 through Google Tag Manager to understand which pages people visit, how they navigate, and which devices and referral sources they use. Google Analytics may also process approximate location and browser information. We keep analytics storage disabled by default and do not load Google Analytics or Google Tag Manager unless you accept analytics cookies. Advertising storage and personalization remain disabled.

Learn more about how Google uses information from sites that use its services.

Advertising Measurement Cookies

If you accept optional tracking, we use Meta Pixel on the public website to measure visits and registration-start interactions from Facebook and Instagram campaigns. Meta Pixel may process browser and device information, approximate location, referring pages, and ad click identifiers, and may set cookies such as _fbp and _fbc. We do not send names, email addresses, search text, or private URL parameters in these website events. Meta Pixel does not load unless you accept optional tracking.

Learn more in the Meta Privacy Policy.

Preference Cookies

Remember your settings and preferences to provide a personalized experience.

You can change your optional tracking choice at any time using Cookie Settings in the footer. Declining optional tracking does not affect essential website functionality.

8. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party services you access.

Third-party service providers we use (such as payment processors and cloud storage providers) have their own privacy policies governing their use of your information.

10. Children's Privacy

Vignette is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@vignette.digital.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country of residence.

When we transfer your information internationally, we take steps to ensure it remains protected:

• We use service providers that adhere to recognized data protection frameworks
• We implement appropriate contractual protections
• We apply the same security standards regardless of where data is processed

By using the Service, you consent to the transfer of your information to countries outside your country of residence.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For material changes, we will provide notice via email or through the Service
• Continued use of the Service after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@vignette.digital

We will make reasonable efforts to respond to your inquiries in a timely manner.