Sign In and Recover Account Access

Use these steps when creating an account, confirming an email address, signing in, or recovering a password.

Register and confirm your email

1. Open the Vignette registration page.
2. Enter your name, email address, and password.
3. Submit the form.
4. Check your email for the confirmation code or link.
5. Complete confirmation, then sign in.

Check spam, promotions, and filtered folders if the confirmation message does not appear. Confirm that the email address was entered correctly before requesting another code.

Sign in

Use the same email address connected to your Vignette account. Passwords are case-sensitive.

If a sign-in attempt fails, avoid repeatedly guessing. Use password recovery when you no longer know the correct password.

Reset a forgotten password

1. Select Forgot password from the sign-in page.
2. Enter the account email address.
3. Open the recovery message.
4. Enter the verification code and choose a new password.
5. Return to sign in.

Use a password that is unique to Vignette and meets the requirements shown on the page.

Change a known password

When you can sign in and know the current password:

1. Open My Profile.
2. Move to Change Password.
3. Enter the old password.
4. Enter and save the new password.

The Change Password section with the password requirements and connected sign-in accounts.View full size

Resolve a restricted account

An account pending deletion can access only the deletion status and cancellation flow. Cancel the deletion request during the grace period to restore normal access.

An account may also require administrative assistance if it was deactivated or restricted for another reason. Contact support from the email address associated with the account.

Security reminder: Never send your password or a verification code to someone claiming to be Vignette support.